Our Policies

TRIXIE SAFARIS TIPPING POLICY

Tips will vary depending on the length and complexity of the trip, the number of staff on the trip and the number of clients on the trip. Generally groups like to meet together before the end of the trek to discuss how much they would like to tip each staff member based on their individual trek experience.

You will be given an envelope at the Hotel after your trek for your tip money.

Tips should not be dependent on whether you summit or not, but rather whether your guides and porters were professional and had your best interests in mind.

If your guides and porters have not met your expectations, please inform  the office after the trek immediately, and don’t feel obligated to give a tip. If they press you for a tip during your trek, inform Director Keneth  as well, as this is against company policy.

Do not pay tips on the mountain nor should you pay for any extra services while you are on the mountain other than for the purpose of refreshments
(only regularly available on the Marangu Route). It is also worth bearing in mind that items of clothing and footwear, for children or adults, used or new, are also highly valued and can be given as well as money tips.

Also you are also welcome to invite your guides back to the Hotel for drinks and/or dinner (on you) as a thank you in addition to their tip.

You can use US dollars, Euros, TZ Shillings or a combination of these.

The following are daily rates for each climber recommended to tip per staff member:

• Per Chief Guide:$20- 25 Per day
• Per Assistant guide:  $15- 20Per day
• Per Cook $10- 15 Per day
• Per Porter: $8-10 Per day

Note: Each client should expect to tip between US$ 250 – US$ 350  for the entire climb

For all Kilimanjaro routes except Marangu you will have:

1 climber: 1 guide, 3 porters, 1 cook
2 climbers: 1 guide, 6 porters, 1 extra assistance guide, 1 cook
3 climbers: 1 guide, 9 porters, 1 extra assistance guide, 1 cook
4 climbers: 2 guides, 9 porters, 1 extra assistance guide, 1 cook, 1 waiter

For Marangu you will have:

1 guide and 1 cook for each 8 climbers, 1 extra assistant guide per each
3 climbers, 2 porters per climber

Additional notes:

* If you have booked your climb through an agent that gave you different information, please tip according to the agent’s information.
* To avoid confusion, on the first day of your climb, please confirm with your guide the correct total number of staff that you or your group have. Don’t pay tips to any other persons.
* When you do the tipping at Hotel, please make sure the guide is accompanied by at least one other member of your crew to allow total transparency.

If anything is not clear ask the office..

 

Cancellation Policy:

• Trixie Safaris Cancellation policy applies to the package offered, upon payment of deposit and confirmation of reservation.

Cancellation of booking or failure to join a tour will result in retention of funds by Trixie Safaris as described below:

• Upon receipt of written cancellation by any member of the tour indicated on this reservation 30 days or longer prior to departure, 20% of the reservation of the cancelling party will be retained by Trixie Safaris and the balance of the package price refunded.
• If a cancellation is received at least 14 days and up to 29 days prior to departure, 50% of the package price will be retained by Trixie Safaris..
• If a cancellation is received less than 14 days prior to departure, 100% of the total package price will be retained by Trixie Safaris and all outstanding payment will become payable immediately.
• Should the cancelling party be able to find a replacement for themselves no less than 14 days prior to departure and the replacement completes this booking form individually, no retention of funds will take place.  However, should no replacement be found by 14 days prior to departure, a 100% cancellation penalty will apply to the cancelling party.
• Trixie Safaris and its agents reserve the right to terminate, at the discretion and with immediate effect, the participation of any person on the tour.

Refund Processing Fee:

• While processing a refund, a 3% credit card fee is charged to the client’s Visa, AMEX, or MasterCard.
• When a refund is processed using a Bank Wire payment, bank charges apply.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

Who we share your data with

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

Visitor comments may be checked through an automated spam detection service.