Our Booking Terms & Conditions

Trixie Safaris Tipping Guideline:

Tips will vary depending on the length and complexity of the trip, the number of staff on the trip and the number of clients on the trip. Generally groups like to meet together before the end of the trek to discuss how much they would like to tip each staff member based on their individual trek experience.

You will be given an envelope at the Hotel after your trek for your tip money.

Tips should not be dependent on whether you summit or not, but rather whether your guides and porters were professional and had your best interests in mind.

If your guides and porters have not met your expectations, please inform  the office after the trek immediately, and don’t feel obligated to give a tip. If they press you for a tip during your trek, inform Director Keneth  as well, as this is against company policy.

Do not pay tips on the mountain nor should you pay for any extra services while you are on the mountain other than for the purpose of refreshments
(only regularly available on the Marangu Route). It is also worth bearing in mind that items of clothing and footwear, for children or adults, used or new, are also highly valued and can be given as well as money tips.

Also you are also welcome to invite your guides back to the Hotel for drinks and/or dinner (on you) as a thank you in addition to their tip.

You can use US dollars, Euros, TZ Shillings or a combination of these.

The following are daily rates for each climber recommended to tip per staff member:

• Per Chief Guide:$20- 25 Per day
• Per Assistant guide:  $15- 20Per day
• Per Cook $10- 15 Per day
• Per Porter: $8-10 Per day

Note: Each client should expect to tip between US$ 250 – US$ 350  for the entire climb

For all Kilimanjaro routes except Marangu you will have:

• 1 climber: 1 guide, 3 porters, 1 cook
• 2 climbers: 1 guide, 6 porters, 1 extra assistance guide, 1 cook
• 3 climbers: 1 guide, 9 porters, 1 extra assistance guide, 1 cook
• 4 climbers: 2 guides, 9 porters, 1 extra assistance guide, 1 cook, 1 waiter

For Marangu you will have:

• 1 guide and 1 cook for each 8 climbers, 1 extra assistant guide per each
  3 climbers, 2 porters per climber

Additional notes:

• If you have booked your climb through an agent that gave you different information, please tip according to the agent’s information.
• To avoid confusion, on the first day of your climb, please confirm with your guide the correct total number of staff that you or your group have. Don’t pay tips to any other persons.
• When you do the tipping at Hotel, please make sure the guide is accompanied by at least one other member of your crew to allow total transparency.

If anything is not clear ask the office.

Cancellation Policy:

Trixie Safaris Cancellation policy applies to the package offered, upon payment of deposit and confirmation of reservation.

Cancellation of booking or failure to join a tour will result in retention of funds by Trixie Safaris as described below:

• Upon receipt of written cancellation by any member of the tour indicated on this reservation 30 days or longer prior to departure, 20% of the reservation of the cancelling party will be retained by Trixie Safaris and the balance of the package price refunded.
• If a cancellation is received at least 14 days and up to 29 days prior to departure, 50% of the package price will be retained by Trixie Safaris..
• If a cancellation is received less than 14 days prior to departure, 100% of the total package price will be retained by Trixie Safaris and all outstanding payment will become payable immediately.
• Should the cancelling party be able to find a replacement for themselves no less than 14 days prior to departure and the replacement completes this booking form individually, no retention of funds will take place.  However, should no replacement be found by 14 days prior to departure, a 100% cancellation penalty will apply to the cancelling party.
• Trixie Safaris and its agents reserve the right to terminate, at the discretion and with immediate effect, the participation of any person on the tour.

Refund Processing Fee:

• While processing a refund, a 3% credit card fee is charged to the client’s Visa, AMEX, or MasterCard.
• When a refund is processed using a Bank Wire payment, bank charges apply.

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